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Shipping & Returns


Shipping

New Zealand — FREE

We proudly offer complimentary shipping across New Zealand. We send tracked via New Zealand Post. Estimate arrival, 1-3 working days. 

 

Australia — Flat rate of $25 NZD

Shipping to Australia is a flat rate of $25. Australian orders ship via Courier Post with tracking.

Estimate arrival to Australia is 3-5 working days.

* Free shipping to Australia when you spend $200 NZD +

 

Rest of the World (Asia, Europe and North America)— Flat rate of $30 NZD

International shipping outside of New Zealand and Australia is a flat rate of $30. International shipping sends via DHL and is tracked. We are still expanding our international shipping, if you do not see your country listed please contact us to arrange.

Estimate arrival to the rest of the world is 7-10 working days. * This is an estimate.

* Free shipping to the rest of the world when you spend $250 NZD +

 

All prices and shipping rates are in NZD

//  Occasionally Free Standard Worldwide Shipping may be offered as a promo. This method does not include a tracking number.

 

Returns

Kanuka Collective does not provide refunds due to change of mind, however we will happily provide exchanges on unused, full-price merchandise within 30 days of purchase. This does include all packaging including tags, bags and boxes. Faulty items will be replaced. Please contact us here if you need to exchange. 

*Any items purchased on Sale do not qualify to be returned due to change of mind.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Payment & Tax

All prices are in NZD.
In New Zealand sales include GST therefore prices are tax inclusive.
We happily accept payments of major credit cards (Visa, Mastercard and American Express) via PayPal.